Avoiding Remake Mistakes

Duration: 1.5 hours

Remakes cost us time, money, and most importantly; patient satisfaction and confidence. We will look at the most common reasons for remakes and how to reduce their frequency. With a little bit of time, commitment, and teamwork, we can reduce the number of remakes that are needed in our practices. Learn how to create not only satisfied, but also loyal patients by giving them the right things on the first try.

Part 1 The issues with remakes

  • How does this affect the office?
  • Time is money!
  • How does this affect the patient?
  • The most common reasons for remakes.
  • How much are remakes costing you?

Part 2 Come up with a better way

  • Lifestyle questions and patient counselling.
  • The Buddy system and Checklists.
  • Educate yourself.
  • Do your homework – metrics to track and how they help.
  • Staff training – back to the basics.

Our patients have so many choices for their eyecare.  Getting things done right the first time shows we are the experts and inspires trust and loyalty in our patients. Your commitment to decreasing remakes will not only make you their number one choice in the future, it will make you the one they recommend to their friends and family.

To schedule the Avoiding Remake Mistakes training in your office please contact our practice whisperer.