Our goal is to provide the best quality eye care in the best amount of time. We strive to ensure that our employees can consistently provide the same great service that they would expect themselves. We can provide a set of standards of service to our employees that will lead to a high quality of service every time. These standards are designed to assist us in understanding our responsibility to the patient, the practice and each other. They will allow us to hold each other to the highest degree of accountability.
Our business revolves around our patients and great service is not simply a luxury. This workbook will show you processes and standards that will assist you in building and delivering patient satisfaction – every time. In today’s consumer environment, it’s essential to standing out and creating enduring patient loyalty. Great patient service depends on you!