Patients are exposed to mass media marketing on a daily basis from every venue, making patients retention more and more challenging. This workshop will showcase why patient service is the key competitive advantage and how creating a memorable experience will enforce patient engagement and satisfaction. To set your practices apart you need to continually improve and raise your practice level of service to retain loyal happy patients and gain new ones. Patient loyalty is priceless.
It’s easy to take customer service for granted. We think we give our patients the best at every visit but we need to wow them in new ways and at every turn to keep their interest. Nothing beat patients’ word of mouth in marketing. Let’s get them talking about us – to everyone!