How to Handle Sensitive Conversations

Duration: 3 hours

The statement everyone fears the most is ‘We have to talk’. What is your first instinct when you hear those words? Why does it create such a sense of dread? Sometimes there is no avoiding these conversations. They need to happen. But they don’t need to be as uncomfortable as they often are. There are ways to approach these talks constructively. With a little preparation, a much feared talk can become productive for both sides. This section will present you with things to keep in mind for when you need to initiate a tough talk.

Part 1 Deconstructing fear

  • What can YOU do?
  • What makes us fear that sentence?
  • Why the hard conversations are the most important.

Part 2 Considerations for starting

  • Location is everything.
  • No more ‘buts’.
  • How to begin the conversation.
  • Five common missteps.

Part 3 The middle part

  • Prepare
  • State
  • Inquire
  • Acknowledge
  • Advocate
  • Problem solve
  • Group sessions to practice using common tough talks

Part 4 Being on the other side

  • A chance to practice!
  • Taking the steps to CLAIM control over yourself.
  • How would you like to be approached with a tough talk?

We all have to have tough talks in our lives, both at work and at home.  Learn valuable, easy tips to help make those conversations less scary.  These are some of the most important conversations of our lives so we must be able to go into them with a productive mindset. We need to tame those tough talks!

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