Vision ServicesVision ServicesWe have simplified the process for your practice to be transformed into a hub of loyal patients and happy employees. We provide you with the latest tools to make your practice more successful and profitable. Our next level interactive VDVS training programs. Let’s transform your practice and take it to the next level. Contact our Practice Whisperer for a free consultation session.
Optical Basics –Two day immersive Power sessions provides practical skills training that can be used immediately into your practice. Subjects include basics optics, measurements, dispensing tips and customer service. Hands on training in frame adjustments and repairs as well as taking PDs and Heights adds to the value of this Bootcamp.
Advanced Dispensing – One day Power session is a must have for anyone who is in the dispensary. We talk about fitting and troubleshooting progressive lenses with hands on portion detailing how to find and replace lens markings as well as a case study exercise on troubleshooting. We also discuss all things free form which includes the difference between all the options and how to upgrade your patients. Hands on training in vertex distance, pantoscopic tilt and face form is also reviewed.
Pretesting and Contact Lenses – One day Power session offers practical hands on training for pretest technicians. Training on how to talk to patients about the assessments as well as an overview of all pretests, both automated and manual, are covered. Time management and initiating sales process in a seamless way during the pretest room also covered. Hands on training includes VAs, color vision, stereopsis and drop instillation. A comprehensive overview of contact lens modalities, materials, cleaning techniques and insertion and removal instruction complete the day.
Front Desk Basics – One day Power session provides the unique training needed for any staff member to work effectively at the front desk while providing every patient with a WOW memorable experience. Topics include anatomy, eye diseases, emergency triage, telephone etiquette, sales skills, service recovery and how to create an amazing patient experience with making the perfect first impression.
Second Pair Sales – Less than 4% of staff that work in clinics are usually trained to sell.
When 50% – 60% of revenue comes from the gallery, it’s an indispensable important skill to have!
This Power session provides tools to increase patient awareness about things like Blue Light, Digital Eye Strain and Sport and Safety solutions. Also there is focus on how everyone in the office, no matter their role, play a part in increasing second pair sales. We discuss how to create value around your eyewear solutions so that price is no longer a concern by discussing benefits and experience instead of features with patients.
We also offer In Office Power sessions as well! We have many programs that you can bring into the comfort of your own practice. Our topics range from Teamwork, Frame Inventory Management, Patient Service Standards, Sales Education Excellence, Customer Service, Frame Adjustment and Repair, Manual Lensometry, Reducing Remakes, Luxury Sales, Tame Those Tough Situations and more!
For more information on these programs or to set up a free consultation with the practice whisperer contact us now.
We also offer In Office Power sessions as well! We have many programs that you can bring into the comfort of your own practice. Our topics range from Teamwork, Frame Inventory Management, Patient Service Standards, Sales Education Excellence, Customer Service, Frame Adjustment and Repair, Manual Lensometry, Reducing Remakes, Luxury Sales, Tame Those Tough Situations and more!
